Privacy Policy

 

Koti saunas, is responsible for processing personal data as described in this privacy statement.

Contact Information:
Koti Saunas : info@kotisaunas.com

Personal Data We Process
Koti saunas processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of the personal data we may process:

  • First and last name

  • Gender

  • Date of birth

  • Place of birth

  • Address

  • Phone number

  • Email address

  • Other personal data you actively provide, such as by creating a profile on our website, in correspondence, and by phone

  • Data about your activities on our website

  • Bank account number

Special and/or Sensitive Personal Data We Process
Our website and services do not aim to collect data from visitors under 16 years old unless they have consent from a parent or guardian. However, we cannot verify the age of our visitors. We encourage parents to supervise their children’s online activities to avoid data collection without parental approval. If you suspect that we have collected personal data about a minor without consent, please reach out to us at info@kotisaunas.nl, and we will remove this information. 

Purpose and Basis for Processing Personal Data
Koti Saunas processes your personal data for the following reasons:

  • To manage your payment

  • To send you our newsletter and/or promotional materials

  • To reach out to you via phone or email as necessary to provide our services

  • To update you on changes to our services and products

  • To deliver goods and services to you

  • Koti Saunas may also process personal data if required by law, such as information needed for tax purposes.

Automated Decision-Making
Koti Saunas does not make decisions that could significantly impact individuals based solely on automated processing. This includes decisions made by computer programs or systems without any human intervention (e.g., an employee of Koti Saunas). Koti Saunas utilizes the following computer programs or systems.

Data Retention
Koti Saunas retains your personal data only as long as necessary to fulfill the purposes for which it was collected. We maintain retention periods of up to 5 years for the personal data you provide. 

Sharing Personal Data with Third Parties
Koti Saunas does not sell your data to third parties and will only share it when necessary to fulfil our agreement with you or to meet legal obligations. We establish data processing agreements with companies that handle your data on our behalf to guarantee the same level of security and confidentiality. Koti Saunas retains responsibility for these processing activities.

Cookies and Similar Technologies We Use
Koti Saunas only utilises technical, functional, and analytical cookies that respect your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone during your first visit to our website. The cookies we use are essential for the website's technical functionality and enhance your user experience by ensuring it operates correctly and remembering your preferences. They can also help us optimize our website. You can disable cookies by adjusting your web browser settings to stop storing them. Additionally, you can delete any previously stored information through your browser’s settings.

Accessing, Modifying, or Deleting Data
You have the right to access, correct, or delete your personal data under UK data protection laws. You also have the right to withdraw your consent for data processing or to object to Koti Saunas' processing of your personal data, as well as the right to data portability. This allows you to request that we send the personal data we hold about you in a computer file to you or another organization you specify.

To exercise your rights to access, correct, delete, or transfer your personal data, or to withdraw your consent or object to the processing, please email us at info@kotisaunas.co.uk

To verify your identity when making an access request, we ask that you include a copy of your ID with your request. Please ensure to redact your photo, MRZ (machine-readable zone), passport number, and National Insurance Number for your privacy protection. We will respond to your request as promptly as possible, and no later than within one month.

Additionally, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. You can find more information on how to do this on their website. 

How We Secure Personal Data
Koti Saunas is committed to protecting your data and has implemented measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unlawful alteration. If you feel your data may be at risk or suspect any misuse, please reach out to our customer service team or email us at info@kotisaunas.co.uk.